We believe that level of care shouldn’t end when they leave your hospital. Our dedicated customer service team is available to guide your patients through the claims process and assist them in receiving the benefits they deserve. From Health Savings Accounts to high deductible insurance plans, our team is trained to educate patients on the billing process and together, we create an action plan to reconcile their medical expenses. We even help your patients make payment arrangements as needed.
Our call center is equipped with bilingual, US-based staff for those patients who wish to speak with a representative one-on-one, as well as an automated service for those patients who wish to pay their bills and check balances easily without having to speak with a representative.
Our customer service representatives consider themselves an extension of your team, and they work to ensure your patients receive the same level of care and compassion that you deliver.